After Care

PLEASE NOTE - THE BELOW IS FOR PRIVATE DEVELOPMENTS ONLY, IF YOU ARE A HOUSING ASSOCIATION CUSTOMER, PLEASE CONTACT THE HOUSING ASSOCIATION IN THE FIRST INSTANCE, THEY WILL THEN CONTACT US DIRECTLY.

You can now report non-emergency problems* you encounter during the first 2 years (the ‘Builder’s Rectification Period’) at any time of day or night – 7 days a week, using our Occupant Portal. This can be accessed by use of the free app ‘Managing Your New Home’. If you prefer to use a smart phone or tablet, download the app (iOS or Android).

Alternatively, if you are a laptop or desktop PC user, no need to load the App – just go straight to the portal at: https://www.managingyournewhome.com/occupant-portal.

It’s important to note that you must NEVER report an EMERGENCY using the Occupant Portal. In the event of an emergency occurring please call either of the numbers provided below depending on the time.

  • EMERGENCY ONLY Office Hours: Monday to Friday 8.30 - 17.00 01444 222 337
  • EMERGENCY ONLY Out of Hours: 17.01 - 08.29 0330 174 8184

Emergency defects are generally those that need to be fixed within 24/48 hours or where the health and/or safety of the resident is compromised. Issues such as those listed below:

  • Severe leaks (that cannot be contained) – the water source should always be isolated.
  • Power loss (not due to service providers).
  • No heating (between October and April).
  • No hot water.
  • Insecure property – faulty locks or windows where the health and safety of the resident is at risk).
  • Toilet not flushing (where the property only has one toilet).
  • Roof leaks where the leak is penetrating the electrics.

If you suspect a gas leak, call the Gas Emergency Service on 0800 111 999.

* Please read your policy documents, including all exclusions and limits and any endorsements that apply specifically to your home. Your warranty does not protect you against every event or circumstance.